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Negative Review Removal Support

Negative review removal support begins with assessing the review and whether there is a specific basis for asking the hosting platform to remove it. ABS Marketing can help organise the facts, review the available response options and prepare a request where appropriate.

A negative opinion is not, by itself, a reason for removal. The platform decides whether a review meets its rules, so the project should also consider a factual public response and any customer service issue that needs attention.

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Удаление любых негативных отзывов

Marketing tools
for your business

Does your marketing feel stuck?

I’m unsure what marketing terms mean or how to assess an agency’s proposal.
I don’t know which marketing services my business needs.
Our competitors are winning customers. What should we change?
We don’t have the time or resources to manage marketing ourselves.
We need a fresh perspective and new ideas.
Enquiries and orders are inconsistent.
We’ve tried doing marketing ourselves, but progress has been slow.
It’s hard to keep up with changes in marketing.
I want to grow my business, but I’m not sure where to invest.
We need help understanding the rules that apply to our marketing.

WE WILL FREE YOU FROM MARKETING PUZZLES

I’m unsure what marketing terms mean or how to assess an agency’s proposal.
I don’t know which marketing services my business needs.
We don’t have the time or resources to manage marketing ourselves.
Enquiries and orders are inconsistent.
It’s hard to keep up with changes in marketing.
We need help understanding the rules that apply to our marketing.
I want to grow my business, but I’m not sure where to invest.
We’ve tried doing marketing ourselves, but progress has been slow.
We need a fresh perspective and new ideas.
Our competitors are winning customers. What should we change?
Marketing services

When a removal request may be appropriate

Review removal is a decision made by the platform hosting the material. The first task is to identify the exact review, check the facts and compare the issue with the platform’s current reporting rules.

Reviews may appear on services such as Google, Yandex Maps, Avito, Zoon or social media. Each has its own process, so a request should explain the specific concern and include relevant evidence rather than rely on a general objection to criticism.

Monitoring and an organised record of the issue can support that assessment. Where a dispute needs specialist legal advice, it should be considered separately from routine platform reporting.

While a request is being considered, prepare an appropriate response to the customer and address any substantiated service problem. Keep the status of the request and the platform’s decision visible to the business.
Social media management

Priorities in review removal support

A clear record of the issue

Preserve the relevant review details and identify the facts that can be checked. This helps distinguish a customer complaint from a potential platform-rule issue.

Customer communication

Prepare a professional response where appropriate. Explain a practical next step and keep private customer information out of the public reply.

Accurate business information

Review the business's own pages and listings for missing or misleading information. Correct those sources rather than promise control over other publishers' search positions.

Escalation planning

Decide which issues require internal investigation or specialist advice and who approves the response. Keep the communication consistent as facts become available.

A defined scope and cost

Agree which reviews, platforms and response tasks are included. Distinguish the work performed from a removal outcome controlled by the platform.

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Discussing a review issue with ABS Marketing

Start with the review location, the specific concern and the information available to support it. The scope can include assessment, response drafting, platform requests and tracking of decisions.

Confirm the work, cost and reporting arrangements before proceeding. A platform request should have a stated basis, while genuine customer concerns should be addressed through the business’s service process.

Stages of review removal support

Record the review and its location on the relevant platform, such as Google, Yandex Maps, TripAdvisor or social media. Keep the details needed to assess and track the issue.
Review the available facts, the nature of the criticism and any apparent rule violation. Identify missing information before choosing a response.
Where there is an identifiable basis, explain the issue and submit relevant evidence through the platform’s reporting process. Track the decision without promising removal.
Prepare a factual and respectful response. Offer a suitable way to discuss an individual problem without disclosing personal details publicly.
Update accurate service information, articles or posts where they help answer recurring questions. Keep this business-authored material distinct from customer opinions.
Assess how the business’s own information appears in search and improve relevant content. Search positions and third-party publication decisions remain outside a guaranteed outcome.
Record platform decisions, responses and any outstanding actions. Confirm whether further steps are available or whether the issue needs a different approach.

Our work

Explore our case studies to see how we approach projects and support our clients’ goals.

Conversion-focused website development: Merkuriy Medikal+

The challenge The client wanted: A website designed to generate inquiries and attract organic search traffic. A distinctive visual identity.

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Case study #4: malina-pack.ru — printing and branded packaging

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Conversion-focused website development: Malova

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PPC case study: ad engagement and retargeting in Yandex Direct

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PPC case study: audience targeting and lead tracking

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PPC case study: Yandex Direct campaigns and conversion tracking

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ALL CASES

Review removal support costs

The cost depends on the number of reviews, the platforms involved and the evidence and response work required. Agree the tasks and limits of the project before work starts.

What the scope can include

  • Review monitoring
    • Identify relevant reviews and changes on the agreed sources, with a defined frequency and reporting process.

  • Assessment and responses
    • Check the available facts and prepare clear responses suited to the issue.

  • Platform requests
    • Prepare a request with a specific rule-based concern and relevant evidence where available; the platform determines the result.

  • Accurate business content
    • Develop useful information about the business and its services. Customer reviews should reflect real customer experiences.

  • Service improvements
    • Use recurring complaints to identify changes the business can make and review genuine feedback over time.

    OUR CUSTOMERS' CHOICE

    Marketplaces and Avito

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    Local marketing

    Card registration + reputation management

    Project pricing

    Review removal support cost

    Price on request

    • A project scope and price agreed around your goals

    Discuss a specific review

    Review removal support is most useful when the issue, evidence and platform process are clear. Alongside any request, consider how the business can answer the concern and improve the underlying customer experience.

    Contact ABS Marketing with the review location and a description of the issue to discuss the available scope of work.
    Full-service local marketing
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    Support for your wider marketing needs

    We combine website improvements with SEO and content work to support your marketing goals and priorities. We review performance throughout your project.

    Not sure which service you need?

    Request a free consultation to discuss your business, ask questions and explore suitable services.

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    OUR TEAM

    Behind every successful project is a team where experience, creativity, and collaboration come together. Our agency brings together experts from various fields of marketing: from strategy and analytics to design and social media management. We understand the market, know the tools, and speak the language of business.

    Lisa

    Content Manager

    Igor

    Technical Specialist

    Yana

    Designer

    Victor

    SEO Specialist

    Arjuna

    Copywriter

    Valeria

    Web Editor

    Frame 32

    Natalia

    SMM Specialist

    Frame 33

    Victoria

    Review Editor

    Frame 34

    Igor

    Voice bot developer

    WHY CAN YOU TRUST US?

    Marketing support

    Marketing support

    Support for your marketing and advertising projects

    Project team

    Project team

    Skills matched to your project's needs

    Transparency and honesty

    Transparency and honesty

    Open communication throughout the entire partnership

    Case studies

    Cases

    Use of modern technologies and tools

    Cases

    Client reviews

    Reviews

    A personalized approach to every client and project

    Reviews

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    The website operator is Individual Entrepreneur Igor Andreevich Shalubin, INN 233602201699, OGRNIP 322237500103156. You can contact the operator at absmarketing.ru@gmail.com. Further operator details are available in the Legal Information and Website Rules.

    By choosing “Allow SmartCaptcha verification”, I permit this page to load Yandex SmartCaptcha to help distinguish automated form submissions from user submissions. My browser will connect to the external verification service.

    According to the SmartCaptcha provider notice (Russian), the service is provided by Yandex.Cloud LLC and processes technical device and activity signals, including IP addresses, verification tokens, browser features, referrer information and time zones. The notice describes operating and improving the service as processing purposes. The provider states that data is processed on servers in Russia and retained for up to 60 days.

    This is a separate choice from enquiry consent and analytics preferences. Opening the page, scrolling, focusing a form field or leaving verification off does not allow it to load. Allowing verification does not send an enquiry.

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    You can use “Turn off and reload the page” to end permission in this page. Reloading clears text entered in the form. This action cannot undo data already transferred to the provider. You can email absmarketing.ru@gmail.com about earlier processing.

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    The website operator is Individual Entrepreneur Igor Andreevich Shalubin, INN 233602201699, OGRNIP 322237500103156. You can contact the operator at absmarketing.ru@gmail.com. Further operator details are available in the Legal Information and Website Rules.

    By choosing “Allow SmartCaptcha verification”, I permit this page to load Yandex SmartCaptcha to help distinguish automated form submissions from user submissions. My browser will connect to the external verification service.

    According to the SmartCaptcha provider notice (Russian), the service is provided by Yandex.Cloud LLC and processes technical device and activity signals, including IP addresses, verification tokens, browser features, referrer information and time zones. The notice describes operating and improving the service as processing purposes. The provider states that data is processed on servers in Russia and retained for up to 60 days.

    This is a separate choice from enquiry consent and analytics preferences. Opening the page, scrolling, focusing a form field or leaving verification off does not allow it to load. Allowing verification does not send an enquiry.

    The website first records the permission version, time and a random event reference. The permission request does not contain the enquiry contents. The website does not add names, contact fields or enquiry text to its server verification request.

    Permission applies to compatible forms in the current page session for up to 24 hours. A new page load requires a new choice. Permission is not restored from a saved browser preference.

    You can use “Turn off and reload the page” to end permission in this page. Reloading clears text entered in the form. This action cannot undo data already transferred to the provider. You can email absmarketing.ru@gmail.com about earlier processing.

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    This choice applies to forms on this page for up to 24 hours. Turning verification off reloads the page and clears entered text. Enquiry consent and analytics preferences are separate.

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    The website operator is Individual Entrepreneur Igor Andreevich Shalubin, INN 233602201699, OGRNIP 322237500103156. You can contact the operator at absmarketing.ru@gmail.com. Further operator details are available in the Legal Information and Website Rules.

    By choosing “Allow SmartCaptcha verification”, I permit this page to load Yandex SmartCaptcha to help distinguish automated form submissions from user submissions. My browser will connect to the external verification service.

    According to the SmartCaptcha provider notice (Russian), the service is provided by Yandex.Cloud LLC and processes technical device and activity signals, including IP addresses, verification tokens, browser features, referrer information and time zones. The notice describes operating and improving the service as processing purposes. The provider states that data is processed on servers in Russia and retained for up to 60 days.

    This is a separate choice from enquiry consent and analytics preferences. Opening the page, scrolling, focusing a form field or leaving verification off does not allow it to load. Allowing verification does not send an enquiry.

    The website first records the permission version, time and a random event reference. The permission request does not contain the enquiry contents. The website does not add names, contact fields or enquiry text to its server verification request.

    Permission applies to compatible forms in the current page session for up to 24 hours. A new page load requires a new choice. Permission is not restored from a saved browser preference.

    You can use “Turn off and reload the page” to end permission in this page. Reloading clears text entered in the form. This action cannot undo data already transferred to the provider. You can email absmarketing.ru@gmail.com about earlier processing.

    You may leave SmartCaptcha off and send your enquiry by email instead. If the website cannot confirm the permission record or verification result, the form is not sent; the email alternative remains available.

    This choice applies to forms on this page for up to 24 hours. Turning verification off reloads the page and clears entered text. Enquiry consent and analytics preferences are separate.

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    The website operator is Individual Entrepreneur Igor Andreevich Shalubin, INN 233602201699, OGRNIP 322237500103156. You can contact the operator at absmarketing.ru@gmail.com. Further operator details are available in the Legal Information and Website Rules.

    By choosing “Allow SmartCaptcha verification”, I permit this page to load Yandex SmartCaptcha to help distinguish automated form submissions from user submissions. My browser will connect to the external verification service.

    According to the SmartCaptcha provider notice (Russian), the service is provided by Yandex.Cloud LLC and processes technical device and activity signals, including IP addresses, verification tokens, browser features, referrer information and time zones. The notice describes operating and improving the service as processing purposes. The provider states that data is processed on servers in Russia and retained for up to 60 days.

    This is a separate choice from enquiry consent and analytics preferences. Opening the page, scrolling, focusing a form field or leaving verification off does not allow it to load. Allowing verification does not send an enquiry.

    The website first records the permission version, time and a random event reference. The permission request does not contain the enquiry contents. The website does not add names, contact fields or enquiry text to its server verification request.

    Permission applies to compatible forms in the current page session for up to 24 hours. A new page load requires a new choice. Permission is not restored from a saved browser preference.

    You can use “Turn off and reload the page” to end permission in this page. Reloading clears text entered in the form. This action cannot undo data already transferred to the provider. You can email absmarketing.ru@gmail.com about earlier processing.

    You may leave SmartCaptcha off and send your enquiry by email instead. If the website cannot confirm the permission record or verification result, the form is not sent; the email alternative remains available.

    This choice applies to forms on this page for up to 24 hours. Turning verification off reloads the page and clears entered text. Enquiry consent and analytics preferences are separate.

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    You can enable SmartCaptcha to protect the form from automated submissions. External verification does not load before your separate permission.

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    The website operator is Individual Entrepreneur Igor Andreevich Shalubin, INN 233602201699, OGRNIP 322237500103156. You can contact the operator at absmarketing.ru@gmail.com. Further operator details are available in the Legal Information and Website Rules.

    By choosing “Allow SmartCaptcha verification”, I permit this page to load Yandex SmartCaptcha to help distinguish automated form submissions from user submissions. My browser will connect to the external verification service.

    According to the SmartCaptcha provider notice (Russian), the service is provided by Yandex.Cloud LLC and processes technical device and activity signals, including IP addresses, verification tokens, browser features, referrer information and time zones. The notice describes operating and improving the service as processing purposes. The provider states that data is processed on servers in Russia and retained for up to 60 days.

    This is a separate choice from enquiry consent and analytics preferences. Opening the page, scrolling, focusing a form field or leaving verification off does not allow it to load. Allowing verification does not send an enquiry.

    The website first records the permission version, time and a random event reference. The permission request does not contain the enquiry contents. The website does not add names, contact fields or enquiry text to its server verification request.

    Permission applies to compatible forms in the current page session for up to 24 hours. A new page load requires a new choice. Permission is not restored from a saved browser preference.

    You can use “Turn off and reload the page” to end permission in this page. Reloading clears text entered in the form. This action cannot undo data already transferred to the provider. You can email absmarketing.ru@gmail.com about earlier processing.

    You may leave SmartCaptcha off and send your enquiry by email instead. If the website cannot confirm the permission record or verification result, the form is not sent; the email alternative remains available.

    This choice applies to forms on this page for up to 24 hours. Turning verification off reloads the page and clears entered text. Enquiry consent and analytics preferences are separate.

    Without SmartCaptcha, email absmarketing.ru@gmail.com.

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    Where can we message you? (optional)

    Select the messengers linked to the phone number above. Include the country code in your number.

    You can enable SmartCaptcha to protect the form from automated submissions. External verification does not load before your separate permission.

    Full SmartCaptcha permission text

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    The website operator is Individual Entrepreneur Igor Andreevich Shalubin, INN 233602201699, OGRNIP 322237500103156. You can contact the operator at absmarketing.ru@gmail.com. Further operator details are available in the Legal Information and Website Rules.

    By choosing “Allow SmartCaptcha verification”, I permit this page to load Yandex SmartCaptcha to help distinguish automated form submissions from user submissions. My browser will connect to the external verification service.

    According to the SmartCaptcha provider notice (Russian), the service is provided by Yandex.Cloud LLC and processes technical device and activity signals, including IP addresses, verification tokens, browser features, referrer information and time zones. The notice describes operating and improving the service as processing purposes. The provider states that data is processed on servers in Russia and retained for up to 60 days.

    This is a separate choice from enquiry consent and analytics preferences. Opening the page, scrolling, focusing a form field or leaving verification off does not allow it to load. Allowing verification does not send an enquiry.

    The website first records the permission version, time and a random event reference. The permission request does not contain the enquiry contents. The website does not add names, contact fields or enquiry text to its server verification request.

    Permission applies to compatible forms in the current page session for up to 24 hours. A new page load requires a new choice. Permission is not restored from a saved browser preference.

    You can use “Turn off and reload the page” to end permission in this page. Reloading clears text entered in the form. This action cannot undo data already transferred to the provider. You can email absmarketing.ru@gmail.com about earlier processing.

    You may leave SmartCaptcha off and send your enquiry by email instead. If the website cannot confirm the permission record or verification result, the form is not sent; the email alternative remains available.

    This choice applies to forms on this page for up to 24 hours. Turning verification off reloads the page and clears entered text. Enquiry consent and analytics preferences are separate.

    Without SmartCaptcha, email absmarketing.ru@gmail.com.

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    OUR CLIENTS' CHOICE

    Marketplaces and Avito

    Advertising on marketplaces + promotion on Avito

    SMM

    Telegram ADS + SMM

    Website development

    Sales Website + SEO

    Local marketing

    Card Registration + Reputation Management

    Telegram Whatsapp
    Request a call
    Our clients' choice

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    Where can we message you? (optional)

    Select the messengers linked to the phone number above. Include the country code in your number.

    You can enable SmartCaptcha to protect the form from automated submissions. External verification does not load before your separate permission.

    Full SmartCaptcha permission text

    SmartCaptcha verification choice

    The website operator is Individual Entrepreneur Igor Andreevich Shalubin, INN 233602201699, OGRNIP 322237500103156. You can contact the operator at absmarketing.ru@gmail.com. Further operator details are available in the Legal Information and Website Rules.

    By choosing “Allow SmartCaptcha verification”, I permit this page to load Yandex SmartCaptcha to help distinguish automated form submissions from user submissions. My browser will connect to the external verification service.

    According to the SmartCaptcha provider notice (Russian), the service is provided by Yandex.Cloud LLC and processes technical device and activity signals, including IP addresses, verification tokens, browser features, referrer information and time zones. The notice describes operating and improving the service as processing purposes. The provider states that data is processed on servers in Russia and retained for up to 60 days.

    This is a separate choice from enquiry consent and analytics preferences. Opening the page, scrolling, focusing a form field or leaving verification off does not allow it to load. Allowing verification does not send an enquiry.

    The website first records the permission version, time and a random event reference. The permission request does not contain the enquiry contents. The website does not add names, contact fields or enquiry text to its server verification request.

    Permission applies to compatible forms in the current page session for up to 24 hours. A new page load requires a new choice. Permission is not restored from a saved browser preference.

    You can use “Turn off and reload the page” to end permission in this page. Reloading clears text entered in the form. This action cannot undo data already transferred to the provider. You can email absmarketing.ru@gmail.com about earlier processing.

    You may leave SmartCaptcha off and send your enquiry by email instead. If the website cannot confirm the permission record or verification result, the form is not sent; the email alternative remains available.

    This choice applies to forms on this page for up to 24 hours. Turning verification off reloads the page and clears entered text. Enquiry consent and analytics preferences are separate.

    Without SmartCaptcha, email absmarketing.ru@gmail.com.

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