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Call tracking

Call-tracking services connect incoming telephone enquiries with their advertising sources. ABS Marketing configures call tracking to help you assess channels, review advertising spend and improve the handling of sales enquiries.

We offer basic options and more extensive packages, selecting the scope and price around your business needs.

Our team handles the setup and integrations, whether you need essential call reporting or a more detailed configuration.

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We need a fresh perspective and new ideas.
Enquiries and orders are inconsistent.
We’ve tried doing marketing ourselves, but progress has been slow.
It’s hard to keep up with changes in marketing.
I want to grow my business, but I’m not sure where to invest.
We need help understanding the rules that apply to our marketing.

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Why does a business need call tracking?

Call tracking adds telephone enquiries to your analysis of marketing performance. It helps your business:

  • Assess returns by channel Connect recorded calls and customers with advertising sources to inform investment decisions.

  • Review advertising budgets Compare channel performance and identify campaigns that need more work or a change in budget.

  • Improve customer service Review call handling to identify training needs and improve sales scripts.

  • Work on conversions Use call data to refine campaign targeting and the journey from enquiry to sale.
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Call tracking across industries

Online stores

Call tracking helps online stores identify advertising sources associated with telephone enquiries and purchases, informing decisions about campaign budgets.

Law firms

Law firms can identify the advertising channels associated with enquiries and review how calls progress to consultations or service orders.

Medical clinics

Clinics can connect telephone enquiries with advertising sources and review demand for appointments to inform scheduling and staff workload.

Education providers

Education providers can track calls from prospective students and parents to assess campaigns for courses, training and online learning.

Service businesses

Service businesses can use call tracking to connect telephone enquiries with advertising channels, review how enquiries are handled and plan future campaigns.

Call-tracking services from ABS Marketing

ABS Marketing provides call-tracking setup and ongoing analysis of advertising channels. The service connects call data with the reports your team needs for marketing and sales decisions.

  • What the service includes Call-tracking setup and integration. We configure the system to record incoming calls and attribute them to the connected sources.

  • Call analysis and attribution We configure attribution to connect calls with advertising channels and available keyword data.

  • Marketing strategy improvements We use the findings to recommend changes to advertising strategy and budget allocation.

Call-tracking pricing

What affects the price?

The cost depends on the required scope. Key factors include:

  • Call volume The amount of call activity to be tracked affects the package required.

  • Number of channels The scope may include online advertising, television, radio and other sources.

  • CRM integration Connecting the tracking system to your CRM adds integration work to the project.

  • Support and consultation Ongoing support and analysis affect the service price and the level of assistance provided.

How does call-tracking setup work?

Call-tracking implementation brings together the systems, channels and reports your business needs. The work follows several stages.
We review your business, advertising channels and objectives to select a suitable approach to tracking calls and leads.
We select a suitable platform and configure its settings around your campaigns, checking call data collection and source attribution.
We connect call tracking with your website, paid search, social media and other relevant traffic sources to attribute incoming enquiries.
We connect call and customer records with your CRM to support processing, retain interaction history and analyze campaign outcomes.
We configure reports on calls, attributed traffic sources and advertising performance to support marketing decisions.
We train staff to use the call-tracking system, interpret its data and manage incoming enquiries.
We provide ongoing support, monitor the system and adjust its configuration as your campaigns and reporting needs change.

Our work

Explore our case studies to see how we approach projects and support our clients’ goals.

How do you choose a suitable package?

Choose a package by matching the required features and support to your budget. Consider the following:

  • Assess your needs Estimate the call activity to be tracked and identify the advertising channels that matter to your business.

  • Match the package to the workload A basic package with a limited call allowance may suit a smaller business.

  • Check the support included Review the reporting and technical support provided alongside the price.

How do you choose a call-tracking provider?

Compare providers using the following criteria:

  • Required features Check for the call attribution, analytics and CRM integrations your business needs.

  • Flexible packages Look for a service scope that can adapt as your requirements change.

  • Reliability and support Assess the technical support available when configuration or operational issues arise.

The right provider should fit your reporting requirements, workflow and budget.

How does call tracking support advertising analysis?

Call data adds another source of evidence when reviewing campaign performance.

  • Call source analysis. Compare calls and recorded customers attributed to different advertising channels.

  • Campaign optimization. Use call findings to review campaign settings and audience targeting.

  • Conversion analysis. Examine how enquiries progress by channel and identify areas for improvement.

Project pricing

Call-tracking pricing

Price on request

Call tracking for your business

Call tracking helps businesses analyze advertising performance through incoming telephone enquiries. ABS Marketing offers different configurations and flexible packages based on the required scope.

Contact us to discuss the setup, CRM integration and reporting your team needs. We can recommend a basic or more extensive package to suit the project and budget.
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Request a free consultation to discuss your business, ask questions and explore suitable services.

OUR TEAM

Behind every successful project is a team where experience, creativity, and collaboration come together. Our agency brings together experts from various fields of marketing: from strategy and analytics to design and social media management. We understand the market, know the tools, and speak the language of business.

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