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Use call labelling so that customers have context for an incoming business call.
Use accurate business details across the numbers your team uses.
Help customers connect an expected call with the business they know.
Where supported, use a suitable category or description for the business calling.
Keep the list of active business numbers accurate and easy to maintain.
Combine a recognisable call with a relevant purpose and a professional introduction.
Keep the represented business clear when a team calls on its behalf.
Give customers context for calls about an expected delivery or collection.
Use accurate identity information and a careful verification process when discussing customer accounts.
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