Discuss your goals and the next steps for your project
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Discuss your goals and the next steps for your project
Consultation
Tell us about your project
Use P1SMS to organise SMS around a defined audience and purpose. Separate necessary service updates from promotional messages, and establish the appropriate sender and contact permissions for each.
Choose a messenger channel around the audience and the provider’s supported business arrangement. Content, recipient permissions and reply handling should fit the channel’s requirements.
Voice tools can support a defined information or survey task. Explain the purpose clearly, use an appropriate contact list and provide a route to assistance where a person needs more help.
Where supported, P1SMS can carry one-time codes used in a registration or confirmation process. The application still needs to handle expiry, retry limits and the rest of its authentication design.
Group recipients around a relevant purpose and define when an alternative channel is appropriate. A fallback sequence needs clear stopping rules and should not repeatedly contact someone who has declined messages.
Use link and response information to understand how people engage with a message. Connect the results with a defined campaign goal and handle tracking data appropriately.
Before uploading customer information to P1SMS, define its purpose, access and retention. Review the provider arrangement and the business’s own responsibilities rather than assuming a platform alone guarantees confidentiality.
Distinguish messages submitted, delivered and acted on in the reports. Use the available information to assess the campaign’s goal without treating a delivery status as proof of a sale.
Identify which messages should originate from the CRM, website or other application. Confirm the supported integration and test the event, recipient and response handling before enabling it more widely.
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