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Configure promotions, discounts, promotional codes, points, passes and customer tiers. Design clear programme rules that fit the business and are understandable to customers.
Use customer data to explore segments and possible signs of declining activity. Review model suggestions and test retention offers rather than treating predictions as certain outcomes.
Support routine customer questions through an automated channel. Keep answers current and provide a route to a person when the request needs further help.
Organize relevant customer details, purchase history and interactions to support segmentation and communication. Keep the information accurate and limit access to those who need it.
Offer a digital card connected to the loyalty programme as an alternative to plastic cards. Make balances, conditions and available offers clear to the customer.
Use suitable game-like activities within a loyalty programme. Explain how participation and rewards work, then measure whether customers find the experience useful.
Collect honest feedback at useful points in the customer journey. Respond to issues and use the findings to improve service, without promising higher public ratings.
Provide QR access to menus, ordering, payment or tips where the required integrations are available. Test the complete customer journey and the applicable loyalty rules.
Combine information from available channels and customer touchpoints. Use it to compare campaign results and investigate customer behaviour, with clear metric definitions.
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