Telephony в Краснодаре

Telephony is a suite of solutions for organizing communications, including call center setup, telephony system integration, and customer acquisition tools, ensuring seamless communication and business growth. At ABS-Marketing, we offer professional telephony services, including the creation of call centers, the integration of communication systems, and the implementation of tools for effective customer interaction.

Telephony is a set of technologies and solutions for organizing voice communications, including call centers, call tracking systems, and tools for attracting customers through phone calls. The service covers the configuration of hardware and software, as well as integration with existing systems to ensure effective communication.

8+

years of work

5 500+

developed customer companies

200+

million in revenue

100+ tools
for growing your business

Advantages of telephony

What kind of business is telephony suitable for?

Stages of telephony implementation

In the first phase, we conduct a detailed analysis of your company’s specific characteristics: the number of employees, call volume, customer interaction patterns, and current processes. We conduct an audit of your existing communication system and identify its weaknesses. This allows us to determine which features will be most beneficial for your specific business—whether it’s an IVR menu, call recording, call routing to departments, or CRM integration. The result of this stage is a clear understanding of your requirements and goals.

After conducting an analysis, we design the telephony architecture. This includes selecting the type of solution (cloud-based PBX, on-premises server, or a hybrid option), choosing the equipment (IP phones, headsets, routers), and defining the feature set (automatic call distribution, call forwarding, call statistics). At this stage, we develop the technical specifications and project plan to ensure the system’s scalability and stability even as the company grows.

Next, we install and configure the system. This includes setting up VoIP phones, connecting a cloud-based PBX or an on-premises server, and configuring SIP trunks and call routing. We pay special attention to call quality: we optimize the Internet connection, verify connection stability, and set up protection against outages. The result is a fully functional solution that is ready for use.

To ensure that our phone system doesn’t operate in isolation but delivers maximum value, we integrate it with CRM systems, websites, messaging apps, and other platforms. This allows us to automatically log calls, create customer profiles, maintain a history of interactions, and enable analytics. As a result, customer communications management becomes centralized, and the sales or support department operates faster and more efficiently.

The final stage is training employees to use the new system. We conduct training sessions, demonstrate features (answering and transferring calls, managing call records, and analyzing data), and prepare user guides. After implementation, we provide technical support, including updates, troubleshooting, and consultations. This ensures that the phone system will operate smoothly and remain up-to-date for many years to come.

Telephony services: What do we offer?

Построение отдела продаж под ключ

Консалтинг и сопровождение по продажам

Перехват звонков конкурентов

Удаление страниц из поисковой выдачи

Размещение и продвижение на 2ГИС

Продвижение с Big Data

Who will work on your project?

The ABS-Marketing team consists of specialists from different fields working together to grow your business.

Content Manager
Technical Specialist
Designer
SEO Specialist
Copywriter
Web Editor
SMM Specialist
Review Editor
Developer of voice robots

Turnkey telephony

Investments in telephony pay off through improved communications, increased customer loyalty, and process optimization. Effective communication systems reduce service costs and boost sales. The cost of telephony depends on the project, but we offer flexible solutions for small and large businesses. ABS-Marketing helps make your communications reliable and effective.

Ordering telephony from us is a step toward optimizing your communications and growing your business. Contact us to discuss your needs and get started today!

Why you should order telephony from ABS-Marketing?

ABS-Marketing offers professional telephony services that optimize communications and increase business efficiency. We set up call centers, connect communication systems and implement tools to attract customers, adapting solutions to your business. The price of telephony is calculated individually, but we guarantee transparency and no hidden fees. Our solutions are suitable for sales companies, delivery services, clinics and other industries where customer communication is important.

Cost of telephony

The cost of telephony is formed individually, taking into account the complexity of the systems, the number of users and tasks, providing transparency and flexibility. Our services include analysis, configuration, integration and support so that you get a ready-made solution without hidden fees.

What affects the cost?

System scale

The number of lines, users, and connected workstations directly affects the cost of telephony. Large systems with a large number of employees or complex infrastructure require more resources to set up and maintain.

Type of solutions

The choice between a call center, call tracking tools, or Voice Target determines the complexity of the project. More advanced features such as call analytics or personalized voice campaigns increase the price.

Integration

Connecting telephony to existing platforms such as CRM (Bitrix24, amoCRM) or websites requires additional efforts. The complexity of integration and the amount of customization affect the total cost of telephony.

Training

Conducting training for staff on how to use the system, including call management and data analysis, adds to the cost. Individual training programs for large teams increase the price.

Urgency

Accelerated setup and implementation of the system, for example, for the urgent launch of a call center, increases the cost of telephony due to priority processing. We guarantee quality even with tight deadlines.

IS SOMETHING MISSING?

Our experts will turn one tool into a comprehensive marketing tool with which your traffic will not stop growing. Choose the best for your business:

5 STAGES OF GROWTH WITH ABS-MARKETING

More calls, more deals — telephony, which increases revenue.

1. Start: analysis and strategy

Business comes with an unstable flow of customers, without predictability. We analyze the market, audience and competitors, and build a promotion strategy.

2. First steps: Launching tools

After the launch of advertising, SEO or CRM, the first results are already visible: an increase in applications by +30-40%, high-quality leads appear, and the cost of treatment decreases.

3. Stability: optimization

We are removing unnecessary items, strengthening work channels, and automating processes. Now the business receives 50-70 applications per month with transparent analytics and an understandable cost for each lead.

4. Scaling: sales growth

By increasing the budget and expanding the channels, we help the business to reach a new level. The number of applications is growing 2-3 times, sales are increasing by tens of percent, and the transaction cycle is getting shorter.

5. Profit: fixing the system

The final stage is a stable marketing system that works for a long time. The business gets x3–x5 to profit compared to the start, while each investment in marketing brings a predictable return.

TOP 6 BUSINESS AREAS THAT NEED TELEPHONY

More calls, more deals — telephony, which increases revenue.

Psychologists, psychotherapists, coaches

Rent a car

Online schools, EdTech

Online stores

Food delivery

Recreation centers

OUR TEAM

Behind every successful project is a team where experience, creativity, and collaboration come together. Our agency brings together experts from various fields of marketing: from strategy and analytics to design and social media management. We understand the market, know the tools, and speak the language of business.